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SECTOR 2

Mumbai, India · Sr. Product Designer

STRATEGIC. Focused. DESIGN-DRIVEN.

I design intuitive experiences that solve real problems and drive measurable impact — from healthcare platforms to retail funnels.

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UX Lap Time
3:10.456
Experience:  8+ Years
27
♞ Chess 🏎 F1 IBM Certified ↑56% Cart
UX Design· ♞ Chess Thinker· Product Design· 🏎 F1 Strategy· A/B Testing· Health Tech· ♛ Strategic Design· User Research· Conversion Optimisation· IBM Certified· UX Design· ♞ Chess Thinker· Product Design· 🏎 F1 Strategy· A/B Testing· Health Tech· ♛ Strategic Design· User Research· Conversion Optimisation· IBM Certified

About Me

I approach design
like a race and
a chess game.

F1 teaches me to analyse, adapt, and make decisions under pressure. Chess teaches me to think ahead, see patterns, and design with purpose. Together, they inform every UX decision I make — from user research to shipped product.

More About Me  →
Focused
Focused
I focus on what matters most — the user's real problem, not the assumed one.
Strategic
Strategic
I think ahead and plan with purpose — mapping the system before touching the screen.
Adaptive
Adaptive
I adapt fast and keep improving — test, measure, iterate, repeat.
Impactful
Impactful
I design for real results — 56% lift in add-to-cart isn't a side effect, it's the goal.

"Every project is a new race. Every decision is a move. The goal is always the same: create meaningful impact."

Core Skills

CRAFT
& tools

UX / UI Design
95%
User Research
92%
Prototyping
90%
Info. Architecture
88%
A/B Testing
85%
Visual Design
93%

Selected Work

Designing experiences
that move people forward.

1 of 3 published · more coming soon

01
Nilkamal Furniture
Pincode Usability Enhancement
Usability Conversion E-commerce A/B Testing
↑56%
Add-to-cart
Case Study · Nilkamal Furniture

PINCODE USABILITY
ENHANCEMENT

A targeted UX intervention on the pincode validation flow that removed friction from the first step of the checkout funnel — resulting in a 56% increase in add-to-cart events within 30 days of launch.

Role
Sr. Product Designer → Asst. Design Manager
Platform
Nilkamal Furniture (Web)
Launched
27 Nov 2025
Type
Usability · Conversion Optimisation
956K
Sessions
↘ −4% (stable)
44K
Added to Cart
↑ 56%
24K
Reached Checkout
↑ 36%
4.2K
Completed Checkout
↑ 12%

THE PINCODE PROBLEM

Nilkamal Furniture delivers to 19,000 of ~22,000 pincodes across India — covering 87% of serviceable locations. Yet every user, regardless of serviceability, was required to manually enter and validate their pincode before adding anything to cart.

This mandatory gate penalised the 87% majority every session, solely to catch the 13% edge case. The result was measurable friction at the very top of the checkout funnel.

Friction 01
No input limit enforcement
The field accepted 7+ digits with no cap, causing the API to fire on invalid inputs.
Friction 02
Premature API calls
Serviceability check triggered on every keystroke beyond 6 digits — wasting calls and degrading UX.
Friction 03
Error hidden on mobile
Error messages rendered off-screen on mobile when "Add to Cart" was tapped without a pincode.
Friction 04
Unclear delivery info
No specific delivery date, no free-delivery callout — reducing user confidence before checkout.

THE INTERACTION, REDESIGNED

Shifted from friction-first (user must act before the system helps) to assistance-first (the system pre-fills what it knows, then steps aside).

Before — friction at every step
Pincode
Please enter a valid 6-digit pincode
7+ digits accepted with no cap
API fires on invalid inputs
User must delete & retype to correct
No default pincode — zero start every time
After — assistance first
Pincode
Delivery by Thursday, 9 Jan  FREE
Default pincode 400028 (Mumbai) pre-filled
API auto-triggers on 6th digit — no button needed
Field focuses & selects all text instantly
Specific delivery date + free badge shown

FOUR CHANGES, ONE CLEAR GOAL

Minimal intervention, maximum funnel impact — each fix mapped directly to a friction point.

Auto-trigger on 6 digits
API fires automatically once the 6th digit is entered — no "Check" button needed.
Default pincode: 400028
Pre-filling Mumbai's central code reduces the first funnel step from required action to optional correction.
Specific delivery details
Exact delivery day + date shown, with a "Free Delivery" badge wherever applicable.
Select-all on focus
Tapping the field selects the entire pre-filled value — type immediately, no manual deletion.

30 DAYS. FOUR METRICS. ALL GREEN.

Rolled out 27 Nov 2025. 30-day post-launch vs prior 30-day baseline.

Add to cart
28,236 → 44,042
↑56%
Reached checkout
17,957 → 24,439
↑36%
Completed checkout
3,810 → 4,259
↑12%
Conversion rate
0.38% → 0.45%
↑16%

THE BENGALURU HYPOTHESIS

Bengaluru now holds the highest session volume (+9% YoY, 98.1K sessions) while Mumbai is flat. The hypothesis: switching the default from 400028 (Mumbai) to 560001 (Bengaluru) will further reduce friction for the single largest user cohort.

Bengaluru↑9% · 98.1K sessions
India (unclassified)↓8% · 86.3K sessions
Mumbai↘0.1% · 81.1K sessions
Hyderabad↓3% · 61K sessions
Pune↓3% · 56K sessions

Dark = Nov–Dec 2025 · Light = Oct–Nov 2025

⚑ Proposed Experiment

A/B test with a 50/50 split across both default pincodes (400028 vs 560001), measured over a 30-day window using the same four funnel metrics. Expected outcome: further reduction in first-step friction for the largest user cohort.

UX ResearchConversion OptimisationFunnel AnalysisUsability TestingE-commerceData-informed Design
02
Bosleo Tech.
Health Tech UX — Coming Soon
Health TechSaaSB2B
In progress
03
Your next case study
Slot reserved for upcoming work
UX ResearchDesign
In progress
🏎 F1-speed iteration ♞ Chess-level strategy ◼ 8+ years experience 🏁 56% add-to-cart lift ♛ IBM certified ◼ Health Tech specialist 🏎 F1-speed iteration ♞ Chess-level strategy ◼ 8+ years experience 🏁 56% add-to-cart lift ♛ IBM certified ◼ Health Tech specialist

02 — Resume

WHERE I'VE
contributed

Nilkamal Ltd.
Sr. Product Designer
June 2022 — Present
3 yrs 10 mos
Retail · E-Commerce · UX
  • Maintaining and overseeing UX of Stores under the Nilkamal Umbrella.
  • Auditing and analysing scope of improvement through heat-maps and surveys on the live site.
  • Running A/B and Multi-Variant tests — achieving a 56% lift in add-to-cart events.
Bosleo Tech.
Sr. UX Designer → UX Designer
Aug 2019 — June 2022
2 yrs 11 mos
Health Tech · SaaS · B2B
  • User-centric methodology: research, user flows, IA, prototypes.
  • Led UX for Hospital Information Systems (Alyssa) and Veterinary Practice Management Systems (AcuroVet & AcuroPet).
  • Promoted to Sr. UX Designer for consistently delivering research-backed design solutions.
AGP World
Creative Executive
June 2018 — Aug 2019
1 yr 3 mos
Creative · Events · Brand
  • Set designs, venue layouts, brochures, posters, outdoor, web design, and social media creatives.
  • Created initial wireframes and UI for a pet-based consumer product — my formal UX origin.
Just About Sportz
Sr. Graphic Designer
July 2016 — June 2018
2 yrs
Graphic Design · Brand · Print
  • Print Ads, Banner Ads, TVCs, Packaging & Merchandising for In-Film Association and Co-Branding campaigns.
IBM
Enterprise Design Thinking Practitioner
Issued by IBM

Let's Connect

"Every project is a new race. Every decision is a move. The goal is always the same: create meaningful impact."